Returns & Exchanges
At CoffeeRoast Co., we want you to love every brew. If you are not completely satisfied with your hardware or unopened coffee beans, you can return them within 30 days of purchase for a full refund.
Initiate Your Request
Log into your account or use our guest portal to select the order and items you wish to return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals and accessories are included to qualify for a full reimbursement.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing